Customer Reviews for Premier Zero Waste Reverse Osmosis System
Premier Zero Waste Reverse Osmosis System
Not available for shipment to the state of California
For years, the only solutions to poor quality drinking water involved buying water by the gallon at the supermarket or paying expensive fees to deliver 40-pound bottles to your home. Now, systems with the same technology as water bottling plants can be installed right under your kitchen sink, providing you with gallons of water for pennies a day.
While standard reverse osmosis systems waste 4 or more gallons per every gallon produced. The new patented "Zero Waste" reverse osmosis system wastes no water.
This state of the art system reduces Arsenic(v), Cysts, Barium, Cadium, Chromium, Copper, Flouride, Lead, Radium 226/228, Selenium, TDS, and Turbidity. In addition, bad tastes and odors, such as chlorine, can be virtually eliminated from your drinking water along with unwanted chemicals and sediments, giving you fresh, healthy tasting water with every glass.
Features:
The only 100% efficient reverse osmosis system available today
Perfect for areas with higher water costs or low water pressure
Eliminates the need for air-gap faucets
Patented water conserving design
Requires 110V electrical outlet
Easy to install
Inexpensive to maintain
NSF certified
Tank Dimensions: 11"D X 16"H
Filter Dimensions: 18"L X 15"W X 6"H
Warranty: 1-year limited warranty
Premier features high quality NSF certified reverse osmosis and filtration systems for your home or office. They are designed for easy installation and maintenance and are the same systems sold nationwide by professional installers. In addition, Premier sells a variety of filtration components which are compatible with many other reverse osmosis and filtration brands.
Model: 500029 / 926518
Average Customer Rating:
(41 Reviews) 41
(out of 41 reviews)
Rating Snapshot (41 reviews)
5 stars
19
4 stars
5
3 stars
5
2 stars
5
1 star
7
28 of 41(68%)customers would recommend this product to a friend.
Customer Reviews for Premier Zero Waste Reverse Osmosis System
Review 1 for Premier Zero Waste Reverse Osmosis System
Rating:
ExperienceCounts2
Location:Montana
Date:July 2, 2012
My second review
Pros: when it worked pure water
Cons: produces less than 1/2 gallon/day, suddenly developed leak ruined cabinet and floor
Model Number: ZRO-4
"I had rave reviews for this after we got it. Over time though it has had more problems than it should have and today we discovered it has been leaking so bad it ruined the Pergo flooring under the cabinet.
The problems started after the first time I changed the filters. It didn't produce nearly as much water as it did initially. Everything was correctly installed (it had produced just fine for months) but just to try and get it working I re-did everything - bled off the tank partially and then added air to make sure the pressure was right, checked all the lines for kinks etc.
Then when I added a whole-house filter to the water line, the Watts suddenly started producing the normal amount of water again. No idea why other than that it must have drained down.
That was after I had already changed the membrane, "just in case".
The second time I changed the filters and the same thing happened again.
Both times the filters and membrane were replaced w/genuine Watts rather than aftermarket ones.
I went through the e-mail exchange with Watts and their tech support was at a loss. I did everything they suggest (twice - just to make sure I got it right) but no joy. Eventually they were down to just guessing, which was not helpful since the pump isn't exactly in an easy place to experiment with. I gave up on it about a year ago and just let it run like it does, pump running most of the time and less than 1/2 gallon a day output (sometimes less than 1/4 gallon/day - no idea why)
It's going to cost way more than the ZRO-4 did to get the cabinet and flooring repaired.
It never leaked before, nor did it start slowly - bone dry in that cabinet and now suddenly there's been water in it for at least a couple of days.
Save yourself a lot of expense and hassle: just get a whole house sediment/charcoal filter and put an inline charcoal filter in before the faucet. Less than a Ben Franklin invested in the filters and the water is almost as pure tasting as the RO water."
2 of 2 people found this review helpful.
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Review 2 for Premier Zero Waste Reverse Osmosis System
Rating:
epete
Date:May 28, 2012
Love it but...
Model Number: ZRO-4
"Purchased 3/8/2007. Noticed dampness under sink about a year ago, and recently a puddle. I never could figure out where the leak was, thought it was dishwasher but now I can see it is the booster pump for this product. Watts wants $170 for the replacement pump.
Undecided now on replacing with a new one from costco, getting a replacement pump elsewhere or looking for alternate brand.
Given the product lasted 5 years + cost of replacement filters, it was about $65 per year."
3 of 4 people found this review helpful.
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Review 3 for Premier Zero Waste Reverse Osmosis System
Rating:
netslacker
Date:March 12, 2012
Still working after 5 years
Pros: fast water replenishment, durability (5 years and going), no water down the drain
Cons: sound from pump if not installed correctly, may cause delay in getting hot water when needed
"We bought this system about 5 years ago at the same time we installed a water softener. The system works great and produces clean water quickly.
The system has an electric pump on it which is different than any other RO system that just uses the water pressure. The water supply line connects to the cold water and the water waste line to the hot. There is no connection to the drain like typical RO systems. The pump then forces the water through the filters and back into the hot water line. So no water goes down the drain, except that if the system is running and you need hot water then it takes longer to get hot water (so that water goes down the drain) because the cold water is being pushed into the hot water side by the pump. (a minor note: all RO systems produce waste water, or water that is not filtered. This water is typically sent down the drain whereas this system pumps it back into the hot water line instead).
Others have complained about noise and here's some information on that. If not installed correctly then it can be quite noisy. Since the system has an electric pump on it the pump can cause a vibration where it's mounted which will reverberate through your counters. This is a simple problem to solve. You must make sure it is securely fastened and not just hanging from screws. You also must make sure that the bottom of the filters are not toughing the side of the cabinet. Once we did this the sound from the RO system is inaudible unless you open the doors to the cabinet."
4 of 4 people found this review helpful.
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Review 4 for Premier Zero Waste Reverse Osmosis System
Rating:
sedonaguy
Location:Sedona, AZ
Date:January 13, 2012
This one works great
Pros: great water replenishment rate, no excess water use to produce this great water
Cons: could be qieter ...
Model Number: Watts Premier Zero Waste
"We've had this unit installed for ~ 6+ years with no problems and great flow. You need to keep up with basic filter changes over the year - but the actual cost of use, water regeneration has been great!
Not sure about the transformer issues some people have reported - important to be sure with all transformers near wet areas that there is no shorting, no ground faults etc.?
We isolated our unit to quiet the pump noise a bit... got to be sure that the pump isn't rattling against something...
Good instructions for install - a basic handy person can install it themselves if you already have a hole in your sing to use - its pretty clear installation."
4 of 4 people found this review helpful.
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Review 5 for Premier Zero Waste Reverse Osmosis System
Rating:
clarkl
Location:Santa Clara, CA
Date:January 7, 2012
solid performer
"My pump leaked after 6+ years. I lubed up the o-ring of the pump and tightened up the casing and it worked great again... I replaced the membrane in the 7th year. The replacement filters are all very affordable, and not hard to change. Overall, it's a very low cost solid performer."
2 of 2 people found this review helpful.
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Review 6 for Premier Zero Waste Reverse Osmosis System
Rating:
ComfortZone
Location:CA
Date:December 11, 2011
Major Disappointment
Pros: excellent water quality and taste, quiet pump, zero water wasted
Cons: limited pump/transformer life, slow filtering process
Model Number: Watts Premier ZRO-4
"The concept of this filter is terrific: zero waste water. But as reported by other reviewers, the equipment fails after approximately two to three years of use. We paid a professional to install and maintain our system, hoping to beat the odds. When the filter recently stopped working completely, we determined from the manual that either the transformer or the pump was at fault. While waiting for our installer to diagnose the problem, we contacted Watts and were advised to order a new transformer. The new transformer stopped working after a couple hours of use and Watts then sold us new filters and membrane (our installer had replaced the filters and checked the system just a couple of months ago). Our installer said our experience was not uncommon for his customers with this system: I just wish we had waited for his subsequent recommendations instead of turning to Watts for help."
3 of 3 people found this review helpful.
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Review 7 for Premier Zero Waste Reverse Osmosis System
Rating:
bassetlady2
Location:Virginia
Date:July 21, 2011
Great until it breaks
"This lasted two years. Spoke to Watts and went through the process of trying to find out what to replace. They said it was the plug. $50 later and as soon as the plug was replaced the pump went. Too many problems. Going back to a regular RO."
1 of 1 people found this review helpful.
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Review 8 for Premier Zero Waste Reverse Osmosis System
Rating:
steveinmn
Location:Minneapolis, MN
Date:May 30, 2011
Great except one thing
"We purchased this product in 2008. It has worked great for 3 years, until the same symptom happened to use. The dreaded leak from the pump. One other costco-er mentioned taking apart the pump and lubing up the o-ring. To be honest, I didn't find an o-ring in my unit, but a plasticky white triangular thing that looked like it was a seal of some sort. I cleaned the thing out first, then lubed it up, and now it works great again. So only 3 stars because it leaks after 3 years. If it didn't, It would have gotten 5 stars."
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Review 9 for Premier Zero Waste Reverse Osmosis System
Rating:
FrustratedAgain
Location:Honolulu
Date:May 28, 2011
A Catastrophe: NOT recommended
Pros: costco took it back
"This thing has been a nightmare: installed a new GFCI outlet just for this ($20 and 2 hours wasted). After the third power brick burned out in 3 months, I give up. And get this: That water you think you're saving? It uses electricity to jam it up into your hot water pipes... so it's putting the reject water back into your system, AND you're using electricity the whole time - note that normal RO filters do not have an electric pump."
5 of 6 people found this review helpful.
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Review 10 for Premier Zero Waste Reverse Osmosis System
Rating:
Jeep65
Location:Lake Orion, Mi.
Date:May 8, 2011
Stop Wasting Water!!!
Pros: no wasting water, great taste, large holding tank, quiet operation, easy to install, fast recovery
Model Number: Item # 722099
"Our other RO system that was about 8 yrs old had failed so while researching new RO systems I came to discover the amount of water that is simply sent down the drain. Even the best systems boast about a 3:1 ratio. No waste sends the unfiltered water back into the supply instead of down the drain. Sure, it is a little more, but water is certainly a resource that shouldn't be wasted. There are only a few systems that offer a 'no waste' product. Watts seemed to be the best choice for my family. And the water quality is excellent."
3 of 4 people found this review helpful.
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Review 11 for Premier Zero Waste Reverse Osmosis System
Rating:
LazySunday
Location:Houston, TX
Date:March 7, 2011
Machine Gun Noise
Model Number: 50029
"Had this product for a few years now. I think it does what it supposed to since the filters that I replace appear pretty dirty. My biggest complaint about this unit is the machine gun noise that it makes when the tank is nearly full. I don't know if it's from air bubbles in the line/tank or just a bad relay switch. When the noise comes on we would have to manually switch off the unit. After a few days, we would inevitably forget that it had been off and only realize it when the water is at a trickle, at which point we would have to turn it on again and then wait for the noise. Repeat.
It is tedious, but I don't want to unhook and replace the unit because it appears fine otherwise. Either way, I'm not handy enough to diagnose and fix it."
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Review 12 for Premier Zero Waste Reverse Osmosis System
Rating:
ahe63
Location:Chattanooga, TN
Date:February 14, 2011
First filter change
Pros: saves!!
Cons: requires maintenance
Model Number: Watt's ZRO4
"Changed my first filter set. Wow the sediment filter proved the pudding.
Great unit saving $300 bottled water per year. Have run 1/4" water lines to fridge and bathroom.
(ZRO4 let the pump run a little to relieve pressure in filters. This will help loosening the filters.)"
(ZRO4 let the pump run a little to relieve pressure in filters. This will help loosening the filters.)"
1 of 1 people found this review helpful.
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Review 13 for Premier Zero Waste Reverse Osmosis System
Rating:
aztracks
Date:January 19, 2011
Works great.
"I bought this item to replace an older reverse osmosis unit. The installation was fairly easy considering that working under a sink is never fun. Everything was labeled clearly and went together properly. The electric pump on this model makes the water flow from the dispenser much greater than my old unit. I 've been using this item for a week now and I am quite satisfied."
3 of 3 people found this review helpful.
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Review 14 for Premier Zero Waste Reverse Osmosis System
Rating:
atmporsh911
Location:Burlingame, CA
Date:October 17, 2010
Best Value and reliable.
"Bought mine abut 3 years ago. Very reliable and easy hook up. I have my feeding my on-counter cold and hot water dispenser and ice maker."
2 of 2 people found this review helpful.
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Review 15 for Premier Zero Waste Reverse Osmosis System
Rating:
AZLOVER
Location:AZ.
Date:September 28, 2010
WORST RVERSE OSMOSIS SYSTEM EVER!!!!
"WE BOUGHT THIS AFTER OUR OLD ONE LASTED FOR 13 YRS... THIS ONE I THOUGHT WOULD BE GREAT!! NOT SO!!! THE FIRST FEW MONTHS IT WAS GOOD AND THEN HAD TO HAVE A TRANSFORMER REPLACED! ON WARRANTY. FINE. THEN 1 YR. LATER AGAIN THE TRANSFORMER IS BAD!!! CALLED THEY SENT ANOTHER ONE I HAD TO PAY FOR!! REDICULOUS!! IT WAS BAD!! HOOKED IT ALL UP AND WOULDN'T WORK. THEN WE DISCOVERED THE SELENOID WAS STICKING AND BURNING THEM UP!! AT THAT POINT I SAID TO HECK WITH THIS!! I LOVE COSTCO AS THEY ARE SOOOOOOO! GOOD ABOUT RETURNING PRODUCTS!!! THEY ARE MY FAVORITE COMPANY TO BUY FROM BECAUSE OF THIS!!! I BUY FURNITURE, CARPET, EVERYTHING FOR BATH REMODEL, TUB, VANITY'S, RECIRCULATING HOT WATER PUMP, ALL KINDS OF GOOD STUFF!!! SO I AM ORDERING ANOTHER RO SYSTEM JUST NOT THE ZERO WASTE ONE!! THEY CAN KEEP IT!!!"
2 of 9 people found this review helpful.
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Review 16 for Premier Zero Waste Reverse Osmosis System
Rating:
jnaustintexas
Date:August 5, 2010
Working well
Pros: working as advertised
Cons: ocassionally noisy
"I've had this unit installed for a bit over a year now. It's been working well. Initially thought I could use the power under the sink from the garbage dispossal but obviously that will not work as it's switched on and off! I had to run a short extension cord from the diswasher outlet. The plumbing was not a big deal for me. Went in as planned and not any issues. The pump makes a bit of noise but really can not hear it. The water that comes out is great. We use it obviously for all our drinking water but now looking to run a line over to the refrigerator to get ice that is fluoride free as well as the water.
For the reviewer who thought the filters were nearly impossible to change... obviously didn't read the manual. You have to remove the pressure in the system prior to filter removal or it will be impossible to remove. My filter has not plugged up or slowed down as some reported. Probably due to the quality of the water coming in.
My house has a hot water loop for instant hot water. By pumping the waste water into the hot water line for me was not an issue. No impact to the hot water delivery.
Only issue I have had is the pump will sometimes get bumped under the sink and then you can hear the pump noise a bit more if something is leaning up against it. Overall very pleased with the unit."
Only issue I have had is the pump will sometimes get bumped under the sink and then you can hear the pump noise a bit more if something is leaning up against it. Overall very pleased with the unit."
2 of 2 people found this review helpful.
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Review 17 for Premier Zero Waste Reverse Osmosis System
Rating:
LoveMyWater
Location:Riverside, CA
Date:May 19, 2010
Best purchase
Pros: water does taste great!
Cons: i have no cons
"I have been using this product since 2002, and my old one just failed. I know products don't last forever but it work well while it was working. I saw some comments that the customer service is bad at Watts. My thoughts on that are that if they can't help you, Costco will. I never had a problem with Costco. If the product fails within one year and Watts can't help you, rip it out and return it to Costco, and buy a new one. You bought at Costco, and they will help. The product works great, and I have not had problems with it. The pump does fail, but hey they have to fail. product life is about three years."
3 of 3 people found this review helpful.
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Review 18 for Premier Zero Waste Reverse Osmosis System
Rating:
Syed
Location:Los Angeles
Date:May 15, 2010
Great value.
"I have been using this for the last 1 year in a very busy household of 6 people. The quality of water is superior to any bottled water I have used. The unit has functioned well without any problems sofar. I have yet to change the filters so I cant say for the ease of the process.
Highly recommended for the value."
Highly recommended for the value."
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Review 19 for Premier Zero Waste Reverse Osmosis System
Rating:
95129
Location:san jose california
Date:May 1, 2010
terrible customer service
Model Number: watts zero waste RO system
"I bought this system at 8/2009 with the idea that we can save water, but it turn out a bad experience. First it's working fine, but recently the pump began making noise and also the tranformer turn hot, to the point that I have to turn off the unit to prevent overload the power circuit, contact Watts, get the anser after a week asking some normal stuff, reply tat email wait another 8 days still get no anwer. I do not know that how the company doing, but I begin losing patient with this company, I do not think that I will buy another product from this com pany."
4 of 6 people found this review helpful.
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Review 20 for Premier Zero Waste Reverse Osmosis System
Rating:
Kirti
Location:Austin, TX
Date:March 5, 2010
Search for a better mouse trap
Model Number: ZRO-4
"Search for a better RO System. Water taste and quality are good when the system works. In past 4 years, I have spent way too much time again and again to fix it. Sometimes the flow is too slow. Sometimes it clogs. Now, it seems that either the pump or the transformer is dead. Watts told me today that I have to send the pump and the transformer to them for diagnosing which component has failed. Changing the filter requires tremendous strength. No kidding. I did it two times. It is no fun. I am in search of a different vendor's RO system."
4 of 6 people found this review helpful.
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