Customer Reviews for Gaggia Platinum Vision Espresso Machine

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Gaggia Platinum Vision Espresso Machine

Featuring: LED Touch Screen, Programmable Settings, 3 Drink Options and Cup Warmer
Average Customer Rating:
3.8 out of 5
 out of 
(5 Reviews) 5
(out of 5 reviews)
Open Ratings Snapshot
Rating Snapshot (5 reviews)
5 stars
4 stars
3 stars
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4 of 5(80%)customers would recommend this product to a friend.
Customer Reviews for Gaggia Platinum Vision Espresso Machine
Review 1 for Gaggia Platinum Vision Espresso Machine
5 out of 5
5 out of 5
Location:Metro Detroit, MI
Date:August 17, 2009

Perfect Cappuccino, better than a coffee shop

Pros: easy self service of brew group, optional milk island perfect froth
Cons: looks, many left handed operations
Model Number: Platinum Vision
" The Cappuccino is some of the best I have ever had, better than most coffee shops. I had a Jura S9 Impressa before; it was a great machine but sent it back for a programming issue (Thank you Costco).
The Gaggia machine is different in many ways, you could sense the difference in engineering between the two companies. As an engineer myself I was impressed with how the Gaggia brew group could be self serviced, not so for the Jura (advantage Gaggia). The Gaggia grinds the coffee directly over the brew chamber. What you grind is used for that cup. The Jura unit had a bit of travel in moving the grounds and some of the ground coffee would not always make it into the same cup. To be honest I could not make a bad cup with either unit, but the simplicity of the Gaggia impressed me, and I knew I was making the freshest cup possible. If you are a left handed person you will like the Gaggia machine. I make mostly frothed milk drinks so the manual wand or optional milk island is on the left side; Jura's is on the right. I got used to it and now I'm ok with it. The milk island does a great job, just be sure all parts are clean. I feel the Jura milk frothing system is simpler in comparison, but both do a fine job. I use the Gaggia frothing wand for only hot water now, so making tea is simplified.
Bottom line; great machine and worth the investment.
2 of 2 people found this review helpful.
Review 2 for Gaggia Platinum Vision Espresso Machine
4 out of 5
4 out of 5
Location:Anchorage, AK
Date:July 19, 2009

Nice machine!

Pros: makes really good espresso!
Cons: a lot of plastic; first machine had defect
Model Number: Gaggia Platinum Vision
" This is a nice espresso maker. We just purchased one, and it had a problem with the tray lowering down. I got Gaggia on the first try (in New York) and they confirmed I had a problem and told me to return it to Costo and get another one, which I am doing. Gaggia's customer service was great.
The machine is very sophisticated, with lots of neat options. all the coffee drinks we have made with it are great. "
Review 3 for Gaggia Platinum Vision Espresso Machine
4 out of 5
4 out of 5
Date:June 19, 2009

Awesome machine

" Great product! Utterly reliable, fun (really fun) to use, looks great (I was worried about this from the photos but no sweat there).
In a party situation I find myself filling the water tank a lot, but this is minor.
Espresso quality: Amazing.
Caveat: I have ONLY had this machine for 2 weeks, so I DON'T know about LT reliability, but the signs so far are good.
Advice: Adjust the temp of all coffee presets to "high." You can tweak the taste substantially with these settings, BTW. "
1 of 1 people found this review helpful.
Review 4 for Gaggia Platinum Vision Espresso Machine
5 out of 5
5 out of 5
Location:Alameda, CA
Date:June 15, 2009

Great Coffee -- So Easy to Use!

Pros: makes better coffee than you can get at cafe., fits a travel mug -- just remove the drip tray!, beautiful sleek stainless steel look
Cons: needs larger water tank, milk island should have variable timing on it, larger waste water container needed
Model Number: Gaggia Platinum Vision
" I love good espresso, but don't have time to learn to pull a good shot on a semi-automatic. I've read all the reviews and comments out there that a quality semi-automatic is the way to go for truly excellent espresso. But I've got a 1 year old and a 5 year old and only a few seconds each morning to build my latte. So after searching far and wide for a super automatic that can match the quality of espresso out of a good semi-automatic and skilled barista, I think I've found it. This machine totally does it all. The touch screen is very easy to use. It takes a little while to program it to produce the exact type of coffee or espresso you like. I also changed up the beans and the fat content of the milk that I used. They all play a factor in how the final product tastes.
Use: Touch screen is very intuitive. You touch the cup once for one shot, twice for two shots. And unlike the Jura Capresso which "says" that it produces a double shot when you press their double shot button, the Gaggia Platinum Vision actually grinds and tamps 2 times for two shots. The Jura only ground and tamped one time but just pumped twice the amount of water through it for a double shot. The taste is just severely off that way. The espresso produced by this machine is just beautiful and delicious. Lovely thick crema on top, rich espresso on the bottom. The frothing wand is really nice as well, though not quite as easy to clean as the instructions make it look. The wand makes nice froth and the wand moves easily to accommodate larger pitchers of milk. I ended up buying the milk island later (from another vendor as Costco didn't offer it) and use that regularly instead of the wand. I can put the milk in and leave for a minute and come back to beautifully frothed milk -- with micro-bubbles like you get from a really good cafe. Definitely better froth than I can make, but then again, I don't claim to have any barrista skills. The milk island shuts off after 2 minutes of pumping steam through it. In the video, there was no spillage of milk. However, what I found was, depending on the fat content of the milk you use, the milk island can overflow even if you don't fill it to the max limit. So you can leave it for a minute but need to keep an eye on it to turn off the steam valve if it looks like it's going to overflow.
Maintenance: Maintenance is relatively easy as well. The machine tells you when to empty the grounds and drip tray. The only problem (and another reviewer on another site also noted this) is that it doesn't notify you until the water level is almost to the very top. When you pull the tray out, unless you are extremely careful and steady, the dirty water will spill out on the counter. I've taken to emptying it out every 5 shots just to avoid that. When you empty the grounds, you also take the brew unit out to rinse it. It sounds intimidating, but it just releases with a lever and snaps back in. Otherwise, there isn't any other real maintenance (as far as I can tell for the month that I've owned it).
I had previously owned a Jura Capressa E7. It lasted 4 years pulling 3 shots a day, almost every day. It was decent. But it didn't make coffee like the Gaggia. Also, the steam wand started to go out on me toward the end and would explode off and scald me with hot milk. Dangerous and made me gun shy about steam wands. The Gaggia wand doesn't do that, but the milk island is even better!
Before I bought this machine, I researched it and other machines, reading reviews by consumers and experts, for months. $1300 is a lot to spend on a machine, and I wanted to make sure that I was getting my money's worth. I was worried about this machine leaking given previous Gaggia machines have had that problem. I bought it from Costco because I knew that their customer service is second to none. I'm glad I did so. When my machine arrived, it had a crack in the water tank that caused it to leak. Costco sent me a new one as quickly as they could. Given that I now prefer the espresso I make to what I can get at a Starbucks or a Peets', I think it's worth it. "
13 of 13 people found this review helpful.
Review 5 for Gaggia Platinum Vision Espresso Machine
1 out of 5
1 out of 5
Location:Marina del Rey, CA
Date:May 29, 2009

GAGGIA Customer Service is Zilch

Model Number: Gaggia Platinum Vision Espresso Machine
" I had a problem with the functioning of this machine bought less than four weeks ago. I left two phone messages to Importika (Importers of Gaggia in the USA) and sent three e-mail messages to the manufacturers in Italy - In Italian - and had no response whatsoever so far - Complete silence. "
2 of 4 people found this review helpful.