Customer Reviews for Whirlpool Duet 9400 Gas Laundry Suite

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Whirlpool Duet 9400 Gas Laundry Suite

Gas Dryer Washer & 13" Pedestals
Average Customer Rating:
3 out of 5
 out of 
(3 Reviews) 3
(out of 3 reviews)
Open Ratings Snapshot
Rating Snapshot (3 reviews)
5 stars
4 stars
3 stars
2 stars
1 star
1 of 3(33%)customers would recommend this product to a friend.
Customer Reviews for Whirlpool Duet 9400 Gas Laundry Suite
Review 1 for Whirlpool Duet 9400 Gas Laundry Suite
2 out of 5
2 out of 5
Location:New York
Date:December 25, 2010

Too much costly maintenance!

Model Number: Whirlpool Duet
" I purchased this washer and dryer set approximately 4 years ago through an appliance store, before Costco carried them. During that time, I have had to replace the rubber gasket seal on the washer, called the bellow, twice, at a cost of approximately $400.00 each time, since, as another reviewer mentioned, they ripped. The water leaked so profusely, that it damaged my porcelain tile and soaked the basement beneath it, causing damage to expensive electronic equipment. This is a common problem with this washer. I had my last set of a Whirlpool top-loader washer and dryer for approximately 20 years without one problem.
Another problem with front loaders in general is that they get a moldy odor due to the washer retaining moisture in various locations within it. The smell of towels, in particular, can be downright repulsive when this happens. There are several products on the market to address this issue, since it has become so prevalent.
All and all, this set has been too undependable, too high-maintenance and caused too much damage. Whatever money you save in energy usage is offset by the cost of maintenance.
When they finally go, I will invest in a very large-capacity washer and dryer set, comparable in size, and be done with these problems. Who has the time or money for this kind of aggravation? "
1 of 1 people found this review helpful.
Review 2 for Whirlpool Duet 9400 Gas Laundry Suite
5 out of 5
5 out of 5
Location:philadelphia suburbs
Date:December 10, 2010

happy with our washer and dryer!

" I am very happy with our washer and dryer. When we first received them I was looking for things to wash because the custom settings are so great - esp. the gentle and bulky settings. Clothes come out cleaner and looking like new. You can really fit a ton of laundry in each load too. Love the delayed start settings - set it for early morning and you can put the load in the dryer when you wake up. The dryer is incredible, esp. the "wrinkle free" setting (can't remember what it's called) but it really works. Cannot be happier. I do treat them very gently to avoid any issues (previous reviews had said the doors wouldn't shut tight etc but I haven't had any issues). I probably do 3 loads of laundry a day! Love that they are energy saving but to be honest I haven't checked our electric bill to compare. "
1 of 2 people found this review helpful.
Review 3 for Whirlpool Duet 9400 Gas Laundry Suite
2 out of 5
2 out of 5
Date:December 23, 2010

2 and half years and it broke

Pros: looks good
Cons: my last washer lasted 5+ years no problem.
" We have been using this washer for close to 2 and 1/2 years however rubber in the front got ripped. Setup an appointment thru whirlpool site, tech came over and charged us $450 for replacing $70 part. "