Customer Reviews for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras

Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras

Keep in touch, stay connected. The LOREX Edge+ security DVR is the first in the consumer market to offer Touch Screen operation.  The included 21.5” Touch Screen LCD monitor provides high resolution viewing coupled with the ability to operate your system with a touch of a finger. Simply tap, slide, scroll or drag to configure and navigate the system. iPad™ compatible using a free iPad™ App, you can extend your touch experience remotely while away or on the go. Supporting all major Smartphone platforms including iPhone™, Blackberry™, Android™ and Windows Mobile™ you can now access your system from anywhere in the world at any time. Exclusive Lorex Easy Connect Wizard automates your network setup with 3 easy steps to configure your router for remote connectivity. Advanced real H.264 video compression technology, maximizes your recording time. Coupled with a 1TB energy efficient Hard Disk Drive, this system is designed to work 24/7 with silent operation.  High resolution (1280x1024) viewing and exceptional best-in-class playback quality allows you to see and identify critical events. Eight high resolution weatherproof IR Cut Filter cameras capture accurate images for recording. FLEX IR remote control (included) is ideal for non line-of-sight installations allowing you to remotely control the system without facing the unit. The innovative, space-saving design allows you to conveniently mount the DVR (VESA standard) enabling discrete secure placement of the Edge DVR (Wall, under counter, in ceiling, in cabinet, etc).  Connect to any PC monitor or TV with DVI or VGA connections. This DVR is also HDMI compatible (DVI to HDMI cable not included). Receive email alerts with a snap shot image attachment on your Smart Phone or laptop computer alerting you when events occur. Connect from anywhere in the world over the internet using a web browser on a PC or Mac.  With multi channel remote monitoring, playback and backup now available on Macs, you can install this system at home or in a business no matter what operating system you have. Protect what matter to you most, with the easiest to use advanced security solution that is designed to give you peace of mind wherever you are, at home, at work or on the go.  View your world™, with confidence. 21.5” Touch Screen LCD Monitor • 21.5”  diagonal size  with built-in optical touch module • Resolution : 1920x1080 pixels (@60Hz) • DVI and VGA inputs,  cables included • USB cable (included) connects to the DVR to enable Touch Screen navigation Lorex Edge 16-Channel Pentaplex H.264 DVR • Network 16 channel DVR with Touch Screen navigation capabilities • H.264 Video compression for efficient file transfer & storage • Pentaplex operation: view, record, playback, backup and remotely configure your system simultaneously. • Video output resolution (1280x1024) with auto scaling • Real time VGA resolution viewing (640x480) on all channels • Supported recording resolutions : 640 x480, 640x240, 320x240 • Recording Speed:  240 FPS (frames per second) at 320x240 • 1TB 24/7 100% duty cycle hard drive pre-installed, expandable up to 2TB • Silent operation with energy efficient hard drive, designed to work 24x7 • Small form factor (7.0x11.5x1.5”) • EDGE design for stand alone or VESA mountable to a wall, ceiling, or LCD screen (requires clear access to the 100x100mm VESA mounting holes). Note: the 21.5” screen included does not allow for mounting on the back of the monitor. • “FLEX” IR controller (line-of-sight not required) allows for secure, discrete  placement of DVR while still maintaining complete control • 3D graphics for crisp, color rich, high contrast video • Mouse navigation with the included USB mouse • Recording modes-Continuous, Motion, Schedule & Alarm • Programmable Motion detection with Pre-event recording • 16 Video Inputs (BNC) • 1 x Video output (DVI) – DVI to VGA converter included • HDMI compatible - DVI to HDMI converter cable required (not included) • 2 Audio Input, 2 Audio Output (RCA) • 2 x USB 2.0 ports for backup, image transfer, firmware upgrade , mouse and touch screen monitor   • Alarm Input/Output (4/1) • PTZ cameras supported (RS485)   • System menu in 17 languages including English, French and Spanish Remote Software & Compatibility • Exclusive LOREX Easy Connect Internet Set-up Wizard • PC (Microsoft Windows™ 7/Vista/XP compatible) using Internet Explorer® browser • Apple Mac™ compatible using Safari browser for multi channel  remote monitoring • Free Lorex DDNS (Dynamic Domain Name Service) service ensures connectivity anywhere, any time • E-mail alerts with a snap-shot image attachment, informs you when events occur. Instant Smart-Phone Viewing • Instant Smart-Phone Viewing*: • iPhone™ - Free iPhone App download available from App Store under the name “Lorex Live”. Compatible with iPhone™ version 3.1.2 and above.  Supports playback in addition to live viewing. • iPad™ -  Free iPad App download available from App Store under the name “Lorex Live Plus”. Advanced features supported: multiple camera live viewing, single camera playback & backup video directly to your iPad. • Blackberry™ - Blackberry models:  8900, 9000 9700, 9800. Application included on included CD • Android™ - 1.5 and above. Free download available from  download from Android Marketplace • Windows® Mobile - 6.0 and above touch screen phones. Application included on your CD * Selectable one channel live viewing. Mobile phone data plan is required (not included). Router port forwarding required. For the latest smart phone compatibility list check www.lorextechnology.com. High Resolution Night-Vision Weatherproof Cameras (8) • High resolution AIS (Advanced Image Sensor) produces sharp and clear video at 480 TV lines of resolution • True day/night operation using integrated automatic Infra Red Cut Filter (ICR) ensures accurate color representation in all lighting conditions • Lorex Pure Flat™ 5mm lens eliminates image curving for an undistorted view providing a close up image with a 50 degree diagonal field of view • Anti-glare feature ensures clear images under strong lighting conditions • Night vision range up to 75ft (23m). Infrared illumination range under ideal conditions. Actual range and clarity may vary depending on scene/object reflection and camera application. • Day/Night mode: Picture automatically switches to B&W delivering better clarity in low light conditions • Automatic backlight compensation delivers better night vision clarify of objects that are in close proximity to the camera • Weatherproof Design: ideal for outdoor & indoor applications (IP66). Not intended for submersion in water. Installation in a sheltered location recommended. • 60’ BNC/Power extension cables included. Should you require a longer cable run, Lorex offers a variety of extension cable lengths. • Attached to the camera is a 3ft cable, providing flexibility in installation so that you can make the connection to the included extension cable • 3ft termination cable attached to the camera provides flexibility in installation by providing an option for a convenient connection to the extension cable in a location protected from the elements or when installing in hard to reach areas. • Versatile camera mounting with 3 Axis stand allows you to point the camera in every desired direction • Flexible mounting options: ceiling, counter or wall mountable • Neat installation with a 4-in-1 power adaptor providing power to 4 cameras (included with each pack of 4 cameras). • CEC (California Energy Commission) energy-efficiency compliant power adaptor included Includes: • 21.5” Touch screen LCD monitor with DVI , VGA & USB cables • 16 Channel Pentaplex DVR • 1TB Hard Drive (pre-installed) • Flex IR controller (to control the DVR without line of sight) • Mouse • Remote control • Ethernet cable • 2 screws (for key-hole style VESA mounting of the DVR to the back of a monitor) • 8 x cameras • 8 x 60’ BNC extension cables • 8 x Camera Mounting Brackets • 2 x 4-in-1 power adaptors for cameras providing power to 4 cameras • 1 x Power adaptor for the DVR • User Manual • CD • Easy Installation Quick Start Guide Disclaimer: For Product Questions or Service contact Lorex:  1-888-42-LOREX (1-888-425-6739) Simple to install it yourself. If you require a professional installation service a nationwide network of installers is available at: www.lorextechnology.com/installation The installation service listed on Lorex website is an independent 3rd party with no direct or indirect association with Costco Wholesale. In no event shall Costco Wholesale be liable for any special, incidental, indirect or consequential damages of any kind arising out of or in connection with the use of services of any of the installers listed above whether or not advised of the possibility of damage. Model: LH36810T22B
Average Customer Rating:
2.533 out of 5
2.5
 out of 
5
(15 Reviews) 15
(out of 15 reviews)
Open Ratings Snapshot
Rating Snapshot (15 reviews)
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7 of 15(47%)customers would recommend this product to a friend.
Customer Reviews for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Review 1 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
1 out of 5
1 out of 5
Location:Oregon
Date:June 5, 2012

Decent System..HORRIBLE SERVICE

"The security system itself does what we had hoped...when it's working. Our first issue was a faulty console unit. The second issue has been water inside the "waterproof" cameras. Lorex does send replacements but beware it took them 8 weeks to resolve the first problem and we are not working on 6 weeks with the water in the "waterproof" cameras. HORRIBLE Customer service."
3 of 3 people found this review helpful.
Review 2 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
4 out of 5
4 out of 5
Location:Fort Lauderdale
Date:July 24, 2011

Great Overall

Model Number: LH320
"Agree with the reviewer ref the cameras being short on IR. Cannot see much beyond 20 feet after dark.
Images are not as crisp as I might have expected... not sure that one could read a license plate from even 10 feet away. I too will purchase separate, more expensive cameras for my critical locations.
My only other gripe is that the fan on the DVR is unusually loud! I plan to surround the box with sound-dampening foam, while trying to maintain sufficient space for air-flow.
Auto-Port-Forwarding was a breeze with the software wizard. I set up remote viewing on my PC and on my Blackberry in no time!
DVR navigation is intuitive and well thought out.
Overall, I am very pleased with the system."
2 of 2 people found this review helpful.
Review 3 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
2 out of 5
2 out of 5
Location:Southern California
Date:August 2, 2011

Doesn't quite cut it

Pros: easy to setup and easy to use
Cons: recorded picture leaves little to be desired
Model Number: Lorex 16 channel EDGE DVR w/ 21.5" Touch screen LCD monitor and 1TB
"I am a retired Police Officer and very concerned about personal/property security. I was trying to avoid spending thousands to outfit my home with a better than adequate home surveillance system. I trusted Costco to only carry the best. Well, this unit doesn't quite cut it. The quality of the "picture" is not sharp and crisp as advertised. The night shots leave very little to be desired as well. I will give it credit for convenience, ease of set up and programming. It is virtually a plug and play system...with a few tweaks here and there. Another shortfall is the dvr itself. This thing is loud. The running fan sounds like a vacuum cleaner. (well maybe not that loud) but what concerns me is in the setup, it gives you the opportunity to set the cooling fan speed which of course changes the noise. I'm concerned that a reduced speed fan may translate to reduced dvr life??? Bottom line is this is an OK unit if you're willing to settle for a run of the mill so-so picture. Unfortunately, I had to return it simply because I needed a much sharper picture. Dealing with Costco is still the best...hands down!"
2 of 2 people found this review helpful.
Review 4 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
2 out of 5
2 out of 5
Location:Seattle WA
Date:August 10, 2011

BAD Tech Support

Pros: fair price
Cons: cameras don't see far enough
Model Number: 16 channel EDGE
"I purchased this system. Installation was a challenge, called Lorex Tech support finally had some live person online who took my info and said someone will call me. Its been a week no word yet. Called them again, got the same answer. The touch screen does not work . Bad Purchase"
1 of 1 people found this review helpful.
Review 5 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
3 out of 5
3 out of 5
Location:Sonoma County, CA
Date:September 25, 2011

Lorex® 16-channel EDGE DVR w/ 21.5" LCD monitor

Pros: high quality day-time color images, 1 tb hard drive, 21.5" monitor
Cons: poor quality night-vision, very loud fan / not variable speed
Model Number: Lorex® 16-channel EDGE DVR
"Securely packaged / no shipping damage. Easy set-up, with good quality color during day. Reverts to grey-scale at night (low light) and the quality is severely degraded from the daytime images. Very noisy fan, even when set to 'low speed'. (Choice of 'low' or 'high'. Either setting sets that speed for the fan, no matter how cool or hot the ambient temperature is.) Three home computers with all fans running on a hot day aren't as loud as the one fan on the Lorex."
1 of 1 people found this review helpful.
Review 6 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
2 out of 5
2 out of 5
Location:Seattle, WA
Date:July 10, 2012

Save Your Money

Pros: inexpensive home security
Cons: no rca or s-video out, dvr cannot be mounted on monitor, touch screen on monitor is twitchy
"I wish I would have seen the 8-camera Lorex system at Costco for 500 bucks. I would have bought that instead. I have a background in IT work and had a lot of trouble setting this up for remote viewing. I called Costco Concierge and she couldn't figure out the problem. It's a great system if all you want are a couple of cameras around the house to see what's happening, but the remote viewing setup is not easy and still does not work even when I followed all the instructions. And I still can't get it to work on my Droid. Oh, and you cannot mount the DVR on the monitor. And the DVR does not have a video out;it only has a DVI. So you cannot hook it up to your slingbox w/o having to pay extra for a box that converts the DVI to a VGA, which then converts to it to S-Video or RCA (slingbox does not have an HDMI). Make sure you set up *everything* you plan to use on this system prior to installing the cameras, because once you install the cameras and the wiring, it's mighty hard to return it."
1 of 1 people found this review helpful.
Review 7 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
1 out of 5
1 out of 5
Location:California
Date:August 29, 2011

BEWARE IT HAS NO AUDIO

Pros: nicely boxed
Cons: no audio
"Just opened the box only to find it has no audio input.
My old 8 ch. Lorex has both, figured something this new would have both.
Disappointed to say the least.
"
1 of 2 people found this review helpful.
Review 8 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
4 out of 5
4 out of 5
Date:August 17, 2011

Eh...

"I have yet to figure out how to get the touch screen to work. Also setting up for mobile viewing seems to be a pain. Still need to call tech support to figure out the problems."
Review 9 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
4 out of 5
4 out of 5
Location:Northern Neck, VA
Date:July 22, 2011

Good overall

"The recorder and monitor are great. The cameras though that come with the package are fixed focus and short on infrared LED's that you need for outdoor night vision. The cameras in the box are fine indoors and for less than 50' outdoors with some extra light source beyond starlight. We're pleased with what we got, but we have substituted more expensive cameras several places with twice the IR capacity and adjustable focus."
Review 10 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
1 out of 5
1 out of 5
Location:St. Louis, MO
Date:August 17, 2011

Dead Units

Pros: great costco backing
Cons: two units arrived defective
Model Number: LH320 Edge
"The first unit arrived and I ran cameras and plugged everything in. It worked for about a day and then started cycling on and off. Called tech support and after a half hour *I* suggested my easiest solution was ordering another one from Costco and returning this one. The tech agreed. The second unit arrived, fired up and within a few minutes it was cycling on and off too. I have computers on the same wiring run so I know that's ok. Looks like a bad batch of units to me. Here's my suggestion: If you buy it, plug everything in on a table and let it run for a few days before you go to the trouble of installing the cameras. I have another Lorex security camera purchased from Costo and it works fine."
Review 11 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
5 out of 5
5 out of 5
Location:San Diego, California
Date:June 15, 2012

Smart choice

Pros: easy install, good picture quality
Cons: none that i can see
Model Number: rv-r16d4cb4csys-1000
"First time customer. Easy to install. Good picture quality. Very happy with system. Great technical support."
Review 12 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
4 out of 5
4 out of 5
Location:Seattle, WA
Date:July 15, 2012

Good Customer Support

Pros: good customer support, smartphone alerts
Cons: no video out, monitor not that great
Model Number: LH300
"Had a little trouble setting up the DDNS and the smartphone features, but I called Lorex customer support and the problem was fixed in 15 mins by a support rep that spoke English and was very helpful. This is a better system than the one that's online for 600 bucks. Would still like to see Lorex add a video out feature on the DVR and it would be nice if I could mount the DVR on the monitor. It's a great system for home security and we love it. I have my smartphone set up with a separate email account and special notification if the system detects motion. If someone breaks into the house while I'm walking the dog, I can call 911 from 6 blocks away. Love that feature! Probably would want a better system if I had a business, but this is so much better than paying a monthly subscription fee for someone else to monitor when I can do it myself and not pay the false alarm bills!"
Review 13 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
2 out of 5
2 out of 5
Location:New York
Date:July 19, 2012

not good for rain

Pros: good clarity
Cons: not good for rain or snow
"The camera was working well for a month. We had heavy rain and 4 camera's were not working the following day. Checked up with customer service and they said it is not waterproof. if you need water proof then they said each camera is $169.99 otherwise you have fix them in a waterproof encloser. So returning them to Costco."
Review 14 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
1 out of 5
1 out of 5
Location:Sunny Tucson, AZ
Date:June 14, 2012

Horrible service but decent system

Pros: like the touch lcd monitor
Cons: think long an hard about poor service and mac only
Model Number: LH300 series
"Order date 11-05-11 for 16 ch. sys and it took time to run all cables & setup. Had two bad cameras that did not work at night. Called on 1-11-12 and spoke to an East Indian lady but don't know if she was at the company or just a call center. Send 1st fax on 1-20-12 and heard nothing. Called again and sent 2nd fax on 2-09-12. They shipped out "one camera" on 2-10-12 and received it a short time later. Received with no explanation what-so-ever about just one camera. Called again 3-12-12 left message & got no reply. Called again on 3-22-12 an spoke to a young man who spoke English and seemed to know what he was doing. Got a RA & prepaid label to send back the two bad cameras via UPS. Waited a very long time for 2nd camera which was shipped on 4-04-12. Both new cameras seem to work just fine. Needed to do a backup of an incident and found out that the backup is Mac compatible ONLY. If you wanted to play it on a system that 80% of the world uses you then needed to purchase a 3rd party software program to convert it to view on a Windows PC."
Review 15 for Lorex Edge 21.5" Touch Screen 16 Channel Security System with 1TB Hard Drive and 8 High Resolution Cameras
Rating
2 out of 5
2 out of 5
Date:August 19, 2012

Poor Quality

Pros: on screen control is nice.
Cons: is not a stable and reliable platform., service is medicore at best.
Model Number: Edge Plus
"Lorex is trying to sell technology beyond their ability to produce. I am on my second system since the first one was returned because it didn't work. These units just freeze up and your recordings are just lost. Very frustrating to come home from a vacation and not be able to view what happened while you were gone.
Trust me fellow Costco shoppers, try another brand."