"After HUNDREDS of hours on the phone with both Q-See and Comcast ISP, I gave up trying to view cameras online. I am very technical (in the IT field) and have written Internet applications. This just would not work."
"The software is much improved. I liked it. The problem is in the cameras. The focus is bad. Try holding it in front of the monitor. One can barely make out the letters. I have installed two Q-see systems before. I am replacing the first system since the cameras start to go bad after two years. not bad for coastal area. I tried to install the new system. I installed one camera and saw bad focus compared with the cameras I installed two years ago. At night, there is white halo due to light bouncing back from the dirty lens cover.. I tired other cameras at home and same focus issue. I tried to look at the lens at an angle and saw chemical film. I called support. They want to leave a phone number. I sent an email. Hoping to get replacements. If no answer, it goes back to Costco. I'll update if I hear anything. ."
"Packaging was excellent and order was received in very short time. When first connecting system up to check it out and get familiar with the unit there was a lot of troubles. Out of the four 60 foot camera cables two were bad. The first one being bad caused a lot of extra time trying to make it work since there was no video to see. Both bad cables were bad at the BNC connector on the dvr end. The remote to control the dvr did not work and trying new batteries had no effect. Never got the remote to work. The dvr unit hung/locked up and it could not be controlled or even shut down. The power cord finally had to be pulled to reset the unit. This unit is being returned to Costco."
Cons: software non-existant, does not work with mac lionion, q-see website does not even mention lion conflict
Model Number: QT-428
"all the technology seems to work well. problem is that you have to cob together, from essentially no customer support, about 15 workarounds so you can get minor functionality with a Lion version of OSX.
after three days i was able to get it to work on my iPhone (sorta) with multiple trips to the headache pills. the iPhone app still does not work on anything other that a wi-fi that i can only use at home.
when i'm on the road it is non functional and it also does not work on my iMac as the Mac software is only Snow Leopard compatible.
fact is most Mac users upgrade their OS as soon as the latest comes out.
this should not be advertised as "Mac Compatible""
"If you need technical help there is a very long wait to get someone on the phone and their knowledge is liminted. Also if you need repairs on your equipment that is over a year old, forget about it. They will not give you a RMA# to return it."
"If you think this is a system for you I would keep looking. My Q-see system hasn't worked for 30 continuous days in the past year. The hard drive crashed and I sent it back and they installed a new one which also crashed. Their customer service is only avaialbe M-F during the day which makes it difficult to talk to anyone. Download speed over the internet is extremely slow, they blamed my connection but this is the only device with issues. Stay away from this product."
Cons: ipad app is not free, macos veiwing doesn't work, remote doesn't work, terrible user interface
Model Number: QT428
"I have a QC444 4 camera system. I thought I'd get this and and add the old cameras to the new system and make it a single 8 CH system. Well, the interface is terrible, I can't get the remote to work with it at all, the Mac OS integration doesn't work, the iPhone app is terrible and if you want the pro version they charge for it and the seperate iPad version is $9.99. My old Q-see DVR uses a different app which is for both iPhone and iPad, was free and of course is not compatible with this model. Swann has a free app. I think I'm going to return these and try the Swann instead."
"I bought this system and within a couple days the DVR started rebooting. I contacted Q-SEE customer service and they told me that I need to format the hard drive drive. I format it and it worked fine for a couple days and then it started again and they told me once more to format the drive again and within hours it started rebooting again. They finally told me that I will need to send the system in for repair. When I downloaded the RMA form I realized that rebooting is a known problem to Q-SEE as the problem was listed on the RMA form. Also one of the cameras had a focus problem. I am now without a security system as I am waiting on Q-SEE to return the DVR and a camera under their warranty program. I only had the system for 30 days and I am very dissatisfied and would never recommend it to anyone."
"If you are computer savvy and have the time to re-install the hard drive and format it, check their website for update and download firmware update to a USB and hope you have a jump/USB drive handy. NOT TO MENTION ALL THE CABLES ARE 60'"
"I had a few problems getting this unit going. At first, I could live-view, but it would not record. I finally looked at the hard drive status and it said "unformatted". Seriously?
I formatted the hard drive and it began recording. This would have been a useful item to include in the instructions, but it wasn't.
After hooking up a couple of cameras, I tested some of the playback options. Then I let it run. After about 30 minutes, I noticed no video on the monitor. Both cameras had stopped working. I tried other cameras and cables and no go.
I am thankful I tested the unit in the house without going through a complete installation. I returned it today for a refund."