Customer Reviews for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
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Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
12 Cycles 1,300RPM Spin Speed Steam Refresh Wrinkle Shield Plus Feature
Average Customer Rating:
(5 Reviews) 5
(out of 5 reviews)
Rating Snapshot (5 reviews)
5 stars
1
4 stars
0
3 stars
1
2 stars
0
1 star
3
2 of 5(40%)customers would recommend this product to a friend.
Customer Reviews for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Review 1 for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Rating:
F6maniac
Location:Socialist State of CA.
Date:July 1, 2012
Poor Build Quality
"The washer started making noise during the spin cycle after two months. The main bearing failed after 6 months. It took 6 weeks and four service visits to get it working again. One repair visit lasted 2 hours only to find out the replacement part was defective. It still makes more noise during spin then I think it should, so I have no confidence it will last."
1 of 1 people found this review helpful.
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Review 2 for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Rating:
StaciaAnn
Location:San Luis Obispo, CA
Date:June 21, 2012
Wiring for water backwards
Model Number: WFW9451XW00
"I have had the washer/dryer for less than one month. I noticed the clothes were hot at the end of the cycle. After further investigation, I discovered the washer was pulling in hot for cold water and cold for hot. Called the 800 number to inquire. They had a service person out the following day. Apparently, the wiring for the water was backwards. Service person switched it and all seems to be working fine, so far. A little skeptical of the product at this point.......we'll see."
1 of 2 people found this review helpful.
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Review 3 for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Rating:
springman
Location:Colorado
Date:June 11, 2012
Worst COSTCO order ever had
Cons: low durability. bad warranty service.
Model Number: Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer
"The bearing of the washer broke in the 12th month. It took whirlpool two weeks to send in a replacement part which is a DEFECTIVE one. And I have to wait another two weeks for a replacement for this defective replacement part. I’ve already started worrying about the reliability of this repair. The technician who did the repair told us it will cause over $1000 to repair the problem like this without a warranty. The COSTCO extended warranty only lasts two years."
3 of 3 people found this review helpful.
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Review 4 for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Rating:
babyleo
Location:Apple Valley, CA
Date:May 19, 2012
After 1 year
Cons: none
Model Number: 9610 duet
"I love this duet as much as I did when I first bought it,maybe even more. I have had absolutely no problems. Did find out it cleans even better if I use the Afresh cycle and clean it every couple of months. Would recommend to anyone. I use it everyday, so it gets alot of use."
2 of 2 people found this review helpful.
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Review 5 for Whirlpool® Duet 9610 Gas Laundry Suite 4.5 CuFt Washer 7.5 CuFT Dryer 15.5" Pedestals
Rating:
Thomasvsstanley
Location:Delaware
Date:April 26, 2012
Baffles broke in 6 months
Pros: washes well
Cons: sometimes doesn't spin completely, breaks easily, customer service is poor
Model Number: 9451 whirlpool duet
"The baffles broke in the washer after 6 months. It took whirlpool over 2 weeks to get the new parts to us for installation."
9 of 10 people found this review helpful.
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